Urgent Speciality Care Program

1.203.773.0838

63 York Street, New Haven, CT 06511

URGENT SPECIALTY CARE PROGRAM

Eligibility and Referral Information

All patients receive patient navigation services, including: assistance scheduling and coordinating timely medical appointments, reminders for medical appointments, assistance addressing barriers to care, and support in navigating the healthcare system.

All patients receive free medical care for services related to approved referrals.

All PA-NH patient navigators are bilingual in English and Spanish.

HOW DOES IT WORK?

Step

one

REFERRAL, SCREENING, & INTAKE

Patients must be referred to PA-NH by a healthcare provider. Referred patients are assessed for eligibility. Those who qualify meet with a PA-NH Patient Navigator for an intake assessment.

Step

two

PATIENT NAVIGATION SERVICES

PA-NH Patient Navigators coordinate timely medical appointments, address barriers to care, and guide patients through the healthcare system.

Step

three

ACCESS TO DONATED CARE

Medical care is provided free of charge through PA-NH’s expensive donated care network, which includes Yale New Haven Hospital (YNHH), Yale Medicine (YM), Northeast Medical Group (NEMG), independent medical practices throughout New Haven, and other local healthcare providers and community partners.

Eligibility

To be eligible for this program, patients must:

Be 18 years of age or older

Live in Greater New Haven

Including Branford, East Haven, Guilford, Hamden, Miilford, New Haven, North Branford, North Haven, Northford, Orange, Wallingford, West Haven, or Woodbridge.

Not have health insurance coverage

Have an urgent (non-chronic) medical condition that requires medical attention within 3 weeks.

Note that behavioral health and pain management are outside of the PA-NH scope of services.

Have a household income that is less than or equal to 250% of the Federal Poverty Level (FPL)

Patient Responsibilities

To participate in this program, patients must:

Complete a screening to confirm eligibility before starting the program and every 6 months during enrollment

Maintain regular communication with PA-NH staff

Keep all appointments arranged by PA-NH

Inform PA-NH immediately about changes to insurance status, income, or address

Required Documents

All patients must provide the following documents

Photo ID

Proof of address in one of the above towns (Two (2) Items)

Proof of household income less than or equal to 250% of the Federal Poverty Level (FPL)

FOR MORE INFORMATION, PLEASE CONTACT US

REFERRAL PROCESS

Who can make a referral

PA-NH referrals must be made by a healthcare provider.

How to make a referral

Referrals may be submitted by fax using the PA-NH Referral Form or electronically through Epic (Yale New Haven Hospital’s electronic medical record system)

What to include with a referral

Referrals MUST include relevant past medical history (e.g., imaging, labs, treatment).

BENEFITS FOR PATIENTS

Patient Navigators coordinate medical care and service
Patient Navigators help address issues—such as language and transportation—so that it is easier for patients to obtain care (services available in English & Spanish
Care is provided free of charge (when arranged through PA-NH)
Shorter wait time for appointments

Project-Access-Helping-The-Community-Navigate-healthcare

BENEFITS FOR PHYSICIANS

Volunteers can determine their level of commitment by selecting the number of PA-NH patients they are able to see
Patient care is coordinated and administrative “hassles” are eliminated
Patients have a high show-rate for appointments (96%)
Ancillary services (e.g., diagnostics, inpatient procedures) are available and coordinated by PA-NH
Ability to help those most in need in our community

BENEFITS FOR THE COMMUNITY

Expanded network of care for underserved patients
More efficient and effective use of local health care resources
Reduced unnecessary use of the emergency department
Improved health and reduced health disparities in the community

URGENT SPECIALTY CARE PROGRAM

Eligibility and Referral Information

HOW DOES IT WORK?

Step

one

REFERRAL, SCREENING, & INTAKE

Step

two

PATIENT NAVIGATION SERVICES

Step

three

ACCESS TO DONATED CARE

Eligibility

To be eligible for this program, patients must:

Be 18 years of age or older

Live in Greater New Haven

Not have health insurance coverage

Have an urgent (non-chronic) medical condition that requires medical attention within 3 weeks.

Have a household income that is less than or equal to 250% of the Federal Poverty Level (FPL)

Patient Responsibilities

To participate in this program, patients must:

Complete a screening to confirm eligibility before starting the program and every 6 months during enrollment

Maintain regular communication with PA-NH staff

Keep all appointments arranged by PA-NH

Inform PA-NH immediately about changes to insurance status, income, or address

Required Documents

All patients must provide the following documents

REFERRAL PROCESS

Who can make a referral

PA-NH referrals must be made by a healthcare provider.

How to make a referral

Referrals may be submitted by fax using the PA-NH Referral Form or electronically through Epic (Yale New Haven Hospital’s electronic medical record system)

What to include with a referral

Referrals MUST include relevant past medical history (e.g., imaging, labs, treatment).

BENEFITS FOR PATIENTS

BENEFITS FOR PHYSICIANS

BENEFITS FOR THE COMMUNITY

Our Community Partners