63 York Street, New Haven, CT 06511

Program Commitments

Program Commitment

Program Commitment

Project Access is committed to serving the needs of its patients. All care is donated; we cannot guarantee access to all specialists or needed services.

Project Access of New Haven Offers The Following Services:

  1. Assistance with locating a physician or other health care provider
  2. Assistance with obtaining low cost medications
  3. Assistance with scheduling all medical appointments for your urgent specialty care needs
  4. Listening and understanding the needs of our volunteer physicians and providers
  5. Listening and understanding patient needs and concerns
  6. Communicating, when necessary, between the patient and the physician or provider
  7. Arranging and documenting a patient’s specialty consultation
  8. Maintaining confidentiality of personal and health information that we collect

As a Project Access Patient You Accept The Following Responsibilities:

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As a Project Access patient – You agree that you:

  1. Will follow your treatment plan, for example: fill prescribed medicines and take as directed. If you cannot afford your prescription, you will call us.
  2. Will promptly supply any information requested by the program staff.
  3. Will get a referral from your doctor in order to use other services provided by Project Access (x-rays, blood tests, and so forth).
  4. Will immediately contact Project Access if your income changes or if you become covered by Medicare, Medicaid, private health insurance or any other medical benefits.
  5. Will apply for Medicaid or other assistance programs if eligible.
  6. Will contact Project Access immediately with any changes in your address or phone number.
  7. Will return Project Access calls and other communications promptly (within 24 hours).
  8. Understand the eligibility guidelines, and agree to follow them.
  9. You or a family member will try to give back to Project Access by writing testimonials, providing language interpretation, or other ways that can assist the program.
  10. Will participate in our initial and follow-up health surveys.

When visiting a doctor – You agree to:

  1. Keep each doctor’s appointment. Because each doctor’s time is valuable, should you need to cancel an appointment, a minimum of 24 hours’ notice is required. Should you miss two appointments without prior notification, your enrollment in Project Access will be terminated.
  2. Present your Project Access ID card each time you see a doctor or other health care provider.
  3. Report to the Project Access Patient Care Navigator when you have visited the emergency room for our tracking purposes.
  4. Be patient. You understand that the services we offer are those volunteered through area physicians and other healthcare providers and, given the need, there may be a wait until you get an appointment. In addition, we may not be able to provide the full spectrum of services in each area, because they are not donated.