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Healthcare Navigation Provided at No Cost to the Community

We are a coordinated system of volunteer physicians, hospitals, and community organizations working together to increase access to health care services for underserved individuals in the Greater New Haven area.

We thank you for your patience as we enhance our website to better serve you.

WE ARE OPEN, OFFICE IS CLOSED!

Project Access New Haven is Practicing Social Distancing

However, we are fully available to you without an office visit!

PROJECT ACCESS CLIENT RESOURCES DURING COVID-19

Please find important resources for our valued clients to help you navigate through these difficult times.

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YALE NEW HAVEN HEALTH

COVID-19 INFO – Reach out to your doctor or healthcare facility if you have an upcoming appointment for latest information on hours of operation and visitor restrictions. Many offices are now offering telemedicine services. We want to make sure you receive the care you need.

More Info

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CONNECTICUT 211

Connecticut 211 is a resource that will help you find health and community services when you or someone you know needs help. Whether you want to give or get help, 2-1-1 is the confidential, free, 24-hour a day, and multilingual way to locate hundreds of human services in your area.

MORE INFO

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A LITTLE BIT OF EVERYTHING

Your health, wellness and quality of life is our top priority. Amidst the uncertainty of COVID-19 we want to provide you with the following information and resources to best help you and your family. The information on this page will be updated frequently – please check back often.

MORE INFO

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THE 2020 CENSUS

Your 2020 Census response matters; Health clinics, fire departments, schools, even roads and highways. Health clinics. The census can shape many different aspects of your community. Census results help determine how federal funding flow into communities each year.

MORE INFO

Dedicated to increasing access to medical care and services for underserved individuals in Greater New Haven.

Project Access-New Haven (PA-NH) is a 501(c)(3) nonprofit organization dedicated to increasing access to medical care and services for underserved individuals in Greater New Haven.  We achieve this mission by mobilizing a volunteer provider network to expand care for uninsured patients and providing patient navigator (PN) and community health worker (CHW) services to help underserved patients access timely medical care and connect with local resources to address health-related social needs.

What is Project Access New Haven?

Project Access-New Haven (PA-NH) is a coordinated system of volunteer physicians, hospitals, and community organizations working together to increase access to health care services for underserved individuals in the Greater New Haven area.

Increase Access

Increase access to urgent medical care and services for the uninsured

Provide Coordination

Provide coordination of services across the continuum of care

Improve Health

Improve health outcomes and reduce the cost of care

Health Care Delivery

Provide a model of health care delivery and supporting data that can inform health care access and reform

How Does it Work?

STEP

one

PATIENTS MUST BE REFERRED

Patients must be referred to PA-NH from a healthcare provider. Referred patients are assessed for eligibility and those who qualify meet with a PA-NH Patient Navigator for an intake assessment. Referral forms can be found on our website at www.pa-nh.org.

STEP

two

PATIENT NAVIGATOR

Patient Navigators help patients obtain needed services and navigate a complex, confusing, and often intimidating health care system. They also work with patients to remove barriers and ensure access to needed care – for example, by assisting with the coordination of translation or transportation services.

STEP

three

FREE CARE IS PROVIDED

Care is provided free of charge to patients through the Project Access New Haven network, which includes over 300 volunteer physicians, Yale-New Haven Hospital as well as a broad range of other local providers and partners.

Eligibility

Patient Must Be

18 years of age or older

Patient Must Be

A resident of the Greater New Haven Area (Branford, East Haven, Guilford, Hamden, New Haven, North Branford, North Haven, Northford, Orange, Wallingford, West Haven, Woodbridge)

Patient Must Be

Uninsured

Patient Must Be

Referred from a healthcare provider for an urgent medical need

Patient Must Be

Below 250% of the Federal Poverty Level

Patient Responsibilities

Patient Must

Maintain regular communication with the Patient Navigators

Patient Must

Keep all appointments arranged by Project Access

Patient Must

Inform PA-NH immediately about changes to insurance status, income, or address

Patient Must

Undergo financial screening every 6 months to re-confirm eligibility

Patient Must

Complete initial and 1 year follow-up interviews

Patient Must

Consider giving back through a testimonial or volunteering

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VOLUNTEER PROVIDER NETWORK

Our extensive volunteer provider network is comprised of physicians, hospitals, businesses, and other partners that agree to provide free medical care and services to our uninsured patients.

It is based on a model that has been implemented in 150+ communities across the U.S. and made possible through partnerships that we have cultivated in the Greater New Haven community. Over 500 physicians provide free care through Yale Medicine (YM), Northeast Medical Group (NEMG), and independent medical practices throughout New Haven.  In addition, Yale New Haven Hospital (YNHH) donates a full spectrum of ancillary and hospital-based services (e.g., diagnostic testing, surgical facilities, inpatient care). Other partners contribute in a variety of ways – for example, Metro Taxi/M7 provides free taxi rides to medical appointments, Quinnipiac donates physical therapy services, and Quest Diagnostics donates laboratory services. Our model ensures that donated medical care is delivered to those most in need in a timely and coordinated fashion, while providing a hassle-free experience for providers.

PATIENT NAVIGATOR (PN) SERVICES

Our PN services facilitate timely access to comprehensive, coordinated medical care for underserved patients.

Our dedicated, compassionate, bilingual (English/Spanish) PNs work closely with each patient to coordinate medical care, remove access barriers, and offer linguistically and culturally competent education and support. Our services are designed to guide patients through the healthcare system and include scheduling and reminding patients of appointments, coordinating services to address barriers to care (e.g., transportation, translation), ensuring comprehension of medical information and instructions, and facilitating follow-through with clinical recommendations and treatment plans. Our PN services are currently offered through our Urgent Specialty Care, Breast Health Navigation, and Colonoscopy Screening programs.

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COMMUNITY HEALTH WORKER (CHW) SERVICES

Our CHW services facilitate access to community-based resources to address social conditions that impact health – often referred to as social determinants of health (SDOH).

Health-related social needs may include housing instability, food insecurity, transportation, and other such concerns. Our CHWs connect patients with resources in the community to address these needs and provide education, support, and encouragement. Our staff also advocate for additional resources to address the needs of underserved members of our community. CHW services are currently offered through our Accountable Health Communities (AHC) and Racial and Ethnic Approaches to Community Health (REACH) programs.

BENEFITS FOR PATIENTS

  • Patient Navigators coordinate medical care and service
  • Patient Navigators help address issues—such as language and transportation—so that it is easier for patients to obtain care (services available in English & Spanish
  • Care is provided free of charge (when arranged through PA-NH)
  • Shorter wait time for appointments
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BENEFITS FOR PHYSICIANS

  • Volunteers can determine their level of commitment by selecting the number of PA-NH patients they are able to see
  • Patient care is coordinated and administrative “hassles” are eliminated
  • Patients have a high show-rate for appointments (96%)
  • Ancillary services (e.g., diagnostics, inpatient procedures) are available and coordinated by PA-NH
  • Ability to help those most in need in our community

BENEFITS FOR THE COMMUNITY

  • Expanded network of care for underserved patients
  • More efficient and effective use of local health care resources
  • Reduced unnecessary use of the emergency department
  • Improved health and reduced health disparities in the community
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Our Community Partners